frequently asked questions

Help Desk

Help is Always available

CAUTION: Do not continue riding if you suspect you may be in danger or something may be wrong with your vehicle. Seek assistance from your assigned Crew Member immediately.

Most UTV’s now have a governor installed to help protect you and your passengers by not allowing you to go more than 10-15 mph unless your factory seatbelts are fastened. 

Even after you’ve fastened your seat belt and the vehicle refuses to drive over 10-15 mph, immediately contact your Adrenaline Crew Rep.

If your UTV refuses to go over 35-40 mph and hits a rev limit, this means your belt needs to be replaced. Do not continue riding or you may cause additional harm to other parts of the vehicle. If you are far away from your trailer, drive on Low “L” for 15 mph until you can securely load the vehicle back on the trailer. 

At this point, you may either request that the UTV be returned early or take the vehicle to the nearest, certified “UTV Mechanic.” You will not be provided a refund or credit for early return. Immediately call your Adrenaline Crew Member and let them know the issue.

Troubleshooting a UTV that won’t go into gear or won’t shift gears can be quite complicated, but not always. Whether you’ll be able to address the issue on your own depends on the severity of the problem as well as your mechanical skill level.

UTVs use different types of transmissions, where belted CVT transmissions are the most common. The possible causes and the steps required to solve the problem depend on the type of transmission your UTV has. 

1. Does the UTV shift gears as normal with the engine off? 

We recommend that you begin troubleshooting by testing whether you can shift gears when the engine is not running. This initial test allows you to narrow down the possible culprits of your gear shifting issue.

If you can shift gears with the engine off, you know that the gear shifting mechanism, as well as the inside of the gearbox, most likely works fine. Gear shifting problems that are only present when the engine is running are usually clutch or belt related. 

2. The UTV won’t shift gears even when the engine is turned off

In this case, the problem is likely with the gear changing mechanism or the transmission’s internals.

Both instances are extremely harmful to the vehicle. Do not continue riding and immediately contact your Adrenaline Crew Representative for remedy.

When your UTV begins to overheat, it will give you varios warning signs that tell you something is not right. Below is a list of the most common indications your engine is overheating. For a solution, immediately contact your Adrenaline Crew Representative.

1. The “Overheat” warning light on the instrument cluster has turned on 

Most UTV’s have a lamp that will flash or turn on to indicate an overheated engine. A sensor mounted on the cylinder monitors the engine’s temperature and activates the light when it reaches a set value. 

If your high temp light turns on, but all systems seem to be working as usual, and you don’t find any other signs of overheating, you may only have a bad sensor.

2. There is noticeable power loss

Modern UTVs will automatically reduce engine power whenever an overheating issue lasts for more than a short period. 

3. Fluid leaks (oil, coolant, or other fluids)

As the engine temperature rises, the viscosity in oils and other fluids decreases (thins), pressure increases, and metal parts may start warping, causing leaks. If you notice fluids dripping from underneath the UTV, it’s a sign that things are getting way too hot. 

4. The engine feels much warmer than normal

That’s right; you will likely feel when the engine is becoming warmer than usual. After all, you sit with the engine in between your legs. 

You usually won’t be paying attention to the engine temperature consciously, but your body will still pick up when there is a change and something doesn’t feel normal.

Caution! Please do not touch the engine with your bare hands, as it may be scolding hot. 

6. You hear ticking noises in the engine due to oil burning off 

When engine temperatures get too hot, it may burn away oil meant to lubricate the engine’s internals. This may cause the engine to start making a ticking noise that speeds up as you rev the bike. 

7. There is steam coming from the radiator area

Coolant should not reach boiling hot temperatures in normal riding situations. It is boiling coolant coming from the radiator or a leak in a coolant hose if you steam. 

8. There is a sweet smell due to the hot coolant/antifreeze

Coolant contains sweet-smelling (but toxic) ethylene glycol. As it reaches boiling hot temperatures, it may start leaking out of the cooling system, releasing its maple syrup-like smell.

Engine overheating is extremely dangerous and can cause permanent damage to the UTV. If you have coolant, ONLY use Polaris Extended Life 50/50 Anti-Freeze. Immediately notify your Adrenaline Crew Rep. for remedy.

If your SidexSide engine is making funny noises, this could be indicative of a range of problems. Listed below are two most common issues you could resolve without an early return.

1. Clogged Air Filter

The most common issue is a clogged air filter. Clogged air filters can cause spark plug problems that are much harder to fix, so a good rule of thumb is to change the air filter. When the air filter is clogged, it runs too much fuel for the amount of air intake. That, in turn, makes the engine run noticeably rougher and will likely produce an odd sound. 

Turn off your UTV, let it cool down as it will also run hotter in these instances and then clean the air filter. If you are unable to clean the air filter by tapping it on the ground, then the air filter must be completely replaced. Do not attempt to spray down or wash stock air filters.

2. Oil or Coolant Issues

All UTV oil and coolant levels are topped-off and inspected prior to every renter. Inspect under the hood to see if there are too many air bubbles going through your coolant line. If this is the case, the vehicle may need a complete flush – do not attempt a flush on your own. If your coolant is below minimum, you will need to add more coolant. ONLY use Polaris 50/50 Extended Life Anti-Freeze. Make sure you do not fill above the “minimum line.” 

If you do not have a stock air filter, coolant or oil handy, please communicate with your Adrenaline Crew representative for remedy.

If you’ve noticed an odd, sweet smell coming from your UTV after you’ve shut off the engine, you might have an antifreeze leak. Antifreeze plays a key part in keeping your engine running properly, so it’s important to know if it’s leaking. 

If your vehicle is loosing coolant, you need to determine where it’s leaking from and how fast it’s leaking – and then fix it or get it fixed. 

Immediately contact your Adrenaline Crew Rep. to determine the best solution depending on the severity of your coolant leak.

The ideal PSI level for your UTV is 7. Going above this can damage the tire and cause it to blow, if you’re lower than 7, you’ll want to put some air in it. 

Depending on where the leak is coming from will determine what action you need to take to fix the leak.

If something is stuck in the UTV tire, remove the object out of the tire and patch the hole. If the hole is too big, you’ll need a new tire. If you do not know how to patch a tire, or don’t have the materials, immediately take the vehicle to the nearest UTV mechanic and contact your Adrenaline Crew Rep.

UTV doors are “slam” doors – which means you’ll have to shut the door a bit harder than you would a normal car. If slamming doesn’t work, find a way to keep the door in place while you take it to the nearest UTV mechanic for re-adjustment. This should be a quick, few-minute process.

If you know the door is loose, do not drive with the vehicle on the trailer without securing the doors.